Returns & Refunds Policy

Last Updated: 09-16-2026

At Munchies Foods Rochdale, we want you to be happy with your order. If there is a problem with an item or your order, please contact us as soon as possible so we can help resolve the issue.

Because we sell food and other everyday products, different return conditions may apply depending on the type of item.

1. Perishable & Fresh Products

For food products, including fresh meat, fish, poultry, fruit, vegetables, chilled and frozen products, we generally cannot accept returns once the products have been delivered due to food safety and hygiene requirements.

However, if your item:

• Arrives damaged

• Is spoiled or not fit for consumption

• Is incorrect

• Is missing from your order

• Has another issue that was not caused by you

please contact us as soon as possible after receiving your order.

We may ask you to provide photographs or other information to help us assess the issue.

Where appropriate, we may offer a replacement, refund or another suitable resolution.

2. Non-Perishable Products

For non-perishable products, you may be able to request a return where the item is unused, unopened and in its original condition.

Items must be returned within [14/30] days of receiving your order.

Some products may not be eligible for return due to their nature, hygiene requirements or other applicable restrictions.

Please contact us before sending any item back.

3. Damaged or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• The name of the affected product

• A description of the problem

• Photographs where appropriate

We will review the issue and let you know what we can do to resolve it.

4. Missing Items

If an item is missing from your order, please contact us as soon as possible with your order number and details of the missing product.

We will check your order and, where appropriate, arrange a replacement or refund for the missing item.

5. Change of Mind

If you change your mind about a product, return eligibility may depend on the type of product.

Perishable food, opened food products and certain hygiene or personal-care products may not be eligible for return.

For eligible non-perishable items, the product may need to be unused, unopened and in its original packaging.

Please contact us before returning an item so we can confirm whether it is eligible.

6. Refunds

Once we have reviewed and approved a refund, the refund will normally be issued using the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Where only part of an order is affected, we may issue a refund for the affected item rather than the entire order.

7. Replacements

Where appropriate, we may offer a replacement instead of a refund.

Replacement availability will depend on stock levels. If the same product is unavailable, we may offer an alternative resolution.

8. Return Delivery Costs

Where an item is returned because it is damaged, faulty, incorrect or there is an error on our part, we will advise you about the appropriate return arrangements.

For eligible change-of-mind returns, return delivery costs may be the customer’s responsibility unless otherwise stated.

9. Cancelling an Order

If you need to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has been prepared, dispatched or delivered, cancellation may no longer be possible.

10. Promotional & Sale Items

Products purchased as part of a promotion or sale may be subject to the same return conditions as other products, unless otherwise stated.

Any specific conditions relating to a promotion will be communicated at the time of purchase.

11. How to Request a Return or Refund

To request a return, replacement or refund, please contact us with:

Order Number:
Name:
Product:
Reason for Request:
Photos, where applicable:

Our team will review your request and advise you on the next steps.

12. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Munchies Foods Rochdale
[Full Business Address]
Rochdale, UK

Email: [Email Address]
Phone: [Phone Number]

We are always happy to help resolve any genuine issues with your order.