WELCOME TO MUNCHIES FOODS
FAQ
Ordering & Shopping
How do I place an order?
Browse our products, add the items you want to your basket and proceed to checkout. Follow the steps to enter your details, choose your delivery option and complete your payment.
Can I order online and collect my order from the store?
If Click & Collect is available, select the collection option at checkout and follow the instructions provided.
Do I need an account to place an order?
You may be able to check out as a guest. Creating an account, however, makes it easier to manage your orders and save your details for future purchases.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.
Delivery
We deliver to selected areas. Available delivery locations and charges will be shown during checkout.
Delivery charges depend on your location and order. The applicable delivery fee will be displayed before you complete your order.
Delivery times can vary depending on your location, order size and the delivery option selected. Your available delivery information will be provided during checkout.
If tracking is available for your order, you will receive the relevant tracking information once your order has been dispatched.
Products
Yes. Munchies Foods offers a wide range of African and international groceries, including everyday staples, cooking ingredients, drinks, fresh and frozen foods and more.
Yes. Our range includes fresh and frozen food products, including meat, fish, vegetables and other essentials.
If a product is unavailable, you can check back later or contact us to ask about its availability.
Prices and promotions may vary between our online store and physical store. The price displayed at checkout applies to your online order.
Payments
Available payment methods will be displayed during checkout.
Online payments are processed through our secure payment system. We do not recommend sending payment details through email, social media or other unsecured channels.
Returns & Refunds
Our returns policy depends on the type of product and the reason for the return. Please see our Returns & Refunds page for full details.
Please contact us as soon as possible with your order details so we can look into the issue and advise you on the next steps.
Perishable products may have different return conditions due to food safety requirements. Please contact us before attempting to return these items.
Visiting Our Store
You can find us in Rochdale. Visit our Contact Us page for our full address, opening hours and map.
Our current opening hours are listed on our Contact Us page. We recommend checking before visiting, particularly around bank holidays and special occasions.
Yes. You can call us or use our contact form if you have a question about a product, your order or anything else.
Still Have a Question?
Can't Find What You're Looking For? If your question isn't answered here, our team will be happy to help.